888.295.5647
Family owned since “1984” - Warranty Policy

Technical information

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Conversion

If your existing fireplace currently is burning real wood and you would like to convert your fireplace to an EIKLOR FLAMES® gas logs system, here are the steps you need to follow:

  1. Remove the wood and grate from your fireplace
  2. Measure the dimensions of the firebox: opening at the front; depth; width at the back; height.

cleaning

Your EIKLOR FLAMES® gas logs system will last a lifetime, but periodic maintenance is recommended. Your qualified installer can clean the pilot light and adjust it, perform adjustments to your burner system, clean the logs and make sure that everything is working properly.

 

Maintenance such as soot cleaning of the logs can be done easily. When a yellow flame hits a log, it will create natural soot. If it is at the point where you feel it looks “too sooty”, the soot should chip off using any sensible household tool. The logs are durable and can withstand being wet. Should you choose, you can use mild soap and a spray bottle containing water to gently scrub them with a scrub brush. Do not clean them immediately after burning, as they will be hot and need time to cool.

warranty

EIKLOR FLAMES® stands behind our products 100%.You have a LIFETIME WARRANTY with our gas logs systems, our continuing commitment to our customers, and a 1 year warranty on control valve.

customer service

EIKLOR FLAMES® is committed to customer service and exceeding customer expectations. As we stand behind our product, we stand behind our loyal customers and dealers just as well. We are available Monday-Friday 9:00 AM-5:00 PM EST at 888.295.5647 to answer any questions you may have regarding our products and to provide technical assistance.

 

To buy an EIKLOR FLAMES® gas log system, please search our database using our Store Locator. If there is not a store conveniently located near you, call us and we will sell to you direct.

 

To buy from us direct, and to discuss the important technical answers about your fireplace such as size, gas piping and fuel type, please contact EIKLOR FLAMES® Sales Department toll-free at 888.295.5647 Monday-Friday 9:00 AM – 5:00 PM EST, and we will promptly answer your call.

 

ALL EIKLOR FLAMES® GAS LOG SYSTEMS MUST BE INSTALLED BY A LICENSED PLUMBER, LICENSED GAS FITTER, OR IN SOME LOCALITIES A QUALIFIED SERVICE TECHNICIAN, IN ACCORDANCE WITH ALL LOCAL, STATE, AND FEDERAL CODES.

product questions?

To custom-build, purchase, install, or maintain your EIKLOR® gas logs system please see our
product information page by clicking the red button over on the right.

WE'D LOVE TO HEAR FROM YOU

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CUSTOMER SUPPORT

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We are committed to customer service and exceeding customer expectations.
Family owned since 1984.

Address:

282 E. Pivot Point Road

Paoli, IN 47454 U.S.A.

Phone:

888.295.5647 - Toll Free

812.723.3633 - Headquarters

812.723.5708 - Fax

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